Generated by All in One SEO v4.9.7.2, this is an llms.txt file, used by LLMs to index the site. # Te Aponga Uira ## Sitemaps - [XML Sitemap](https://teaponga.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Transitioning to Renewables](https://teaponga.com/transitioning-to-renewables/) - Transitioning to Renewables Te Aponga Uira (TAU) acknowledges strong and growing community interest in renewable energy (RE), electricity costs, and Rarotonga’s energy future especially with the current global fuel volatility. TAU understands the frustration to transition to renewables and also understands that our customers want lower power bills and have faster progress on solar. TAU - [TAU Removes Temporary Fuel Surcharge](https://teaponga.com/tau-removes-temporary-fuel-surcharge/) - Te Aponga Uira (TAU) is pleased to advise customers that it is removing the remaining temporary fuel surcharge of $0.05 per unit from electricity bills, effective 1 March 2026. This follows a decision by the TAU Board, after confirming that the conditions set out in its frameworkhad been met and in conjunction with RE progress - [Expressions of Interest (EOI)](https://teaponga.com/expressions-of-interest-eoi/) - Supply of Material, Duct Laying and Excavation Services Te Aponga Uira (TAU) seeks Expressions of Interest (EOI) from suitably qualified contractors for the supply of trench backfill materials, duct laying, and associated excavation services in support of TAU’s 13km 33kV cable installation from the Avatiu Power Station to Aroa Substation at Avaroa Cable Ltd main - [TAU Media Release](https://teaponga.com/tau-media-release/) - Unplanned Power Outages Te Aponga Uira (TAU) wishes to inform customers and the wider community that two unplanned power outages occurred on Wednesday 15 April 2026, affecting different parts of Rarotonga during the day and evening. Both outages were caused by unrelated network faults. The first outage occurred at 11:48am and impacted customers from Rangiura, - [TAU CEO, Lesley Katoa, appointed first woman Chairperson of the PPA](https://teaponga.com/tau-ceo-lesley-katoa-appointed-first-woman-chairperson-of-the-ppa/) - Te Aponga Uira (TAU) is pleased to announce the appointment of our Chief Executive Officer, Lesley Katoa, as the new Chairperson of the Pacific Power Association (PPA), becoming the first woman to hold this role. The PPA is a regional inter-governmental organisation representing electricity utilities, organisations, and individuals who have an interest in the operations - [Helping customers understand their bills: Te Aponga Uira publishes new graphics](https://teaponga.com/helping-customers-understand-their-bills-te-aponga-uira-publishes-new-graphics/) - Te Aponga Uira (TAU) has today published two simple graphics for customers to help them understand how to read their invoices, and to see what makes up each bill.The graphics have been created in response to TAU’s 2024 customer survey, where customers asked for more information on how to understand their invoices and the costs - [Delivering for the community throughout the festive season](https://teaponga.com/delivering-for-the-community-throughout-the-festive-season-2/) - Te Aponga Uira (TAU) remains committed to keeping Rarotonga powered safely and reliably throughout the festive period. While many of us take time to rest and enjoy the season, our teams continue their dedicated work, generating electricity, maintaining essential services, and remaining ready to respond to any unexpected outages. TAU is also proud to support - [Representing the Cook Islands at the Oceania Renewable Power Summit](https://teaponga.com/representing-the-cook-islands-at-the-oceania-renewable-power-summit/) - Last month Te Aponga Uira presented at the Oceania Renewable Power Summit in Auckland, providing an update on the Cook Islands electricity landscape, our progress in Rarotonga on renewable energy, and our vision for the future. Chief Executive Officer, Lesley Katoa, and Chief Engineer, Tei Nia, were joined by Stephen Peters from New Zealand partner - [Strengthening Trans-Pacific Ties](https://teaponga.com/strengthening-trans-pacific-ties/) - Te Aponga Uira visits Northpower on a technical exchange Some of Te Aponga Uira’s team recently completed a two-day technical exchange with Northpower in New Zealand, strengthening collaboration between our organisations and providing valuable insights for future infrastructure projects in the Cook Islands. Northpower is a New Zealand-owned electricity distribution and contracting company, primarily serving the - [Lighting Up for Te Maeva Nui 2025](https://teaponga.com/lighting-up-for-te-maeva-nui-2025/) - A Festival of Light, Powered by Te Aponga Uira Te Aponga Uira is proud to light up Rarotonga for Te Maeva Nui 2025, celebrating 60 years of self-governance in free association with New Zealand. Our team has been working behind the scenes for weeks, checking and preparing coloured lights around the island, from Tupapa and - [Establishment of Audit and Risk Committee reinforces TAU’s commitment to good governance](https://teaponga.com/establishment-of-audit-and-risk-committee-reinforces-taus-commitment-to-good-governance/) - Te Aponga Uira’s (TAU) Board has established an Audit and Risk Committee, as a subcommittee of the Board. The Committee will strengthen governance in the areas of financial performance, regulatory compliance, risk management, and health and safety. The Committee is tasked with reviewing whether TAU has appropriate governance frameworks, policies, and processes to identify and manage - [Te Aponga Uira to progress renewable energy through partnerships](https://teaponga.com/te-aponga-uira-to-progress-renewable-energy-through-partnerships/) - Te Aponga Uira (TAU) has opened the Expressions of Interest (EOI) process for Independent Power Producers (IPP) in Rarotonga, to increase the amount of renewable energy being produced on Rarotonga. It has updated the terms offered to IPPs, to make the financial business case more appealing and beneficial. IPPs involve TAU buying solar energy produced - [TAU implements new technology to continue delivering reliable electricity to Rarotonga ](https://teaponga.com/tau-implements-new-technology-to-continue-delivering-reliable-electricity-to-rarotonga/) - Te Aponga Uira (TAU) is introducing two new pieces of technology in the first half of 2025, both critical to providing reliable electricity to its 6000 customers. The technology will also help TAU effectively manage and dispatch increasing amounts of renewable energy into Rarotonga’s electricity grid. An upgraded SCADA (Supervisory Control and Data Acquisition) system - [Disconnections begin for persistent debtors](https://teaponga.com/disconnections-begin-for-persistent-debtors/) - Te Aponga Uira has this week disconnected a number of customers who persistently failed to address long-standing debt on their electricity accounts, in line with its policy for managing customers who have not made a payment for more than 90 days. These disconnections have been only made following multiple attempts by TAU to seek payment - [CIIC Announces Appointment of Elizabeth Iro to Te Aponga Uira Board](https://teaponga.com/ciic-announces-appointment-of-elizabeth-iro-to-te-aponga-uira-board/) - The Cook Islands Investment Corporation (CIIC) is pleased to announce the appointment of Elizabeth Iro to the Te Aponga Uira (TAU) Board, effective 1 January 2025. Mrs. Iro brings a wealth of experience in health leadership, governance, and policy development. Her distinguished career includes serving as Chief Nursing Officer for the World Health Organization (2018-2023) - [Estimate not accurate? Take a photo](https://teaponga.com/estimate-not-accurate-take-a-photo/) - TAU has introduced a way for customers to easily send through an actual meter reading, when an estimated invoice is outside what TAU deems to be a reasonable range. This process is optional for customers, and forms part of TAU’s commitment to empowering customers.This new process is in response to customer feedback following TAU’s move - [Delivering for the community throughout the festive season](https://teaponga.com/delivering-for-the-community-throughout-the-festive-season/) - Te Aponga Uira (TAU) works tirelessly to supply reliable electricity to Rarotonga throughout the year, and this includes during the festive season, with staff working to generate electricity, and on call to see to any faults. TAU’s team is also responsible for the festive coloured lights around the island. “We want our customers to enjoy - [Te Aponga Uira meets with Aronga Mana of Rarotonga to discuss what’s top of mind for customers](https://teaponga.com/te-aponga-uira-meets-with-aronga-mana-of-rarotonga-to-discuss-whats-top-of-mind-for-customers/) - Te Aponga Uira (TAU) recently met with Te Aronga Mana to share what’s top of mind for customers around the island. These engagements were part of our work to understand what information customers want to know about, and how we can best communicate with them.During the engagements, the Board, Management, and Aronga Mana shared perspectives - [Investing in Excellence: Staff Training with the Cook Islands Tertiary Training Institute!](https://teaponga.com/investing-in-excellence-staff-training-with-the-cook-islands-tertiary-training-institute/) - We’re happy to share that our team recently completed an enriching Customer Service & Managing Complaints Training delivered by Rose Akava from the Cook Islands Tertiary Training Institute. 🎓The training covered: ✅ Kia Orana Customer Service (The importance of customers, first impressions and customer interactions/challenging situations) ✅ Kia Orana Values (Kia Orana, Meitaki, Mana Tiaki) - [We asked, you told us! The results of our customer communications survey are in](https://teaponga.com/we-asked-you-told-us-the-results-of-our-customer-communications-survey-are-in/) - 22 November 2024 Te Aponga Uira extends a huge meitaki to the 1366 customers who took time to complete our recent communications survey. We want to share the results, and our plans to address the findings. The survey, which ran for nine weeks over July and August, asked customers what channels and topics they wanted - [New Te Aponga Uira Board Appointment Powers Commitment to Best Practices](https://teaponga.com/new-te-aponga-uira-board-appointment-powers-commitment-to-best-practices/) - The Te Aponga Uira (TAU) Board has gained a strong new asset with the appointment of Barbara Elliston, an experienced electrical engineer and corporate governance professional, effective from 1 November by the Cook Islands Investment Corporation (CIIC) Board of Directors. Mrs. Elliston brings extensive expertise from both the private and public sectors, particularly in the - [Te Aponga Uira Board Reaffirms Commitment to Safety Following August Accident](https://teaponga.com/te-aponga-uira-board-reaffirms-commitment-to-safety-following-august-accident/) - Te Aponga Uira has reaffirmed its commitment to workplace safety following an accident on 15 August 2024, which left four employees injured, including one with serious injuries.“While we are grateful that all affected staff are now on a positive path to recovery and will receive appropriate compensation, the accident has prompted an intensive review of - [Investigations continuing into TAU workplace accident in August.](https://teaponga.com/investigations-continuing-into-tau-workplace-accident-in-august/) - As previously reported, on August 15, Rarotonga faced an unexpected electricity outage, attributed to a workplace accident involving four staff members, working to test recent repairs on the cross-island cable. The accident occurred in challenging terrain, resulting in injuries to the workers.Today’s Cook Islands News contained a number of inaccurate statements, including the false and - [TAU’s response to the Cook Islands News article, 23 October 2024](https://teaponga.com/taus-response-to-the-cook-islands-news-article-23-october-2024/) - Te Aponga Uira wishes to address yesterday’s Cook Islands News reporting of the workplace accident that resulted in injury to staff and a power outage on 15 August this year. The workplace accident took place while our teams were working in challenging conditions to repair the cross-island cable and TAU’s immediate priority following the accident, was - [TAU Customer Survey 2024](https://teaponga.com/survey/) - At Te Aponga Uira (TAU), we are always looking at ways to better communicate with our customers. So, we want to hear your thoughts on topics that are important to you regarding how we communicate with you on other areas of focus. We invite you to participate in a short survey that will take less - [TAU outage update](https://teaponga.com/tau-outage-update-2/) - Yesterday, Rarotonga experienced an unexpected electricity outage. Sadly, this was the result of a workplace accident involving four of our staff working to test recent repairs on the cross-island cable. Working in rough terrain with site access challenges, our staff were injured during an incident which we are now investigating. Emergency services were on the - [Correction to misinformation published in Cook Island News](https://teaponga.com/correction-to-misinformation-published-in-cook-island-news/) - Te Aponga Uira would like to correct the misinformation that Cook Islands News published on Thursday, July 25, 2024, in the front-page article titled “Power Cuts Loom for a Quarter of TAU Customers with Overdue Bills.” The article, a mixture of TAU information and the paper’s own reporting is seriously misleading and falls far short - [TAU Update for Handling Persistent Debt](https://teaponga.com/tau-update-for-handling-persistent-debt/) - Te Aponga Uira (TAU) is committed to empowering the community through sustainable and innovative energy solutions, which requires responsible financial planning and management.Recently, TAU identified a number of customers with significantly overdue invoices and has updated its strategy on how it will manage customers who have unpaid balances.Any customer with an overdue balance that is - [Te Aponga apologises for electricity disruption, assures customers it has identified the issues](https://teaponga.com/te-aponga-apologises-for-electricity-disruption-assures-customers-it-has-identified-the-issues/) - Te Aponga Uira (TAU) acknowledges the number of unexpected electricity outages the island has experienced in the past week, and assures customers it is working hard to deliver reliable electricity supply. “Firstly in addressing the number of unexpected electricity outages Rarotonga has experienced recently,” says TAU Chief Executive Officer, Lesley Katoa. “TAU apologises to the - [Te Aponga Uira completes major infrastructure project to benefit Rarotonga.](https://teaponga.com/te-aponga-uira-completes-major-infrastructure-project-to-benefit-rarotonga/) - Te Aponga Uira is pleased to confirm it has completed its major project to replace critical infrastructure (generation switch gear) in its generation site in Avatiu valley, aimed at strengthening the reliability of the electricity supply for Rarotonga. The project began in 2019 and has involved careful planning and management including three planned outages to - [Third planned electricity outage this Sunday as work to replace critical infrastructure nears completion](https://teaponga.com/third-planned-electricity-outage-this-sunday-as-work-to-replace-critical-infrastructure-nears-completion/) - Te Aponga Uira (TAU) wishes to advise customers and visitors of a third planned island-wide electricity outage which will take place from 1 am this Sunday 9 June 2024. This outage is expected to last at least six hours. This outage is necessary as TAU works to replace critical infrastructure (switch gear) at its generation - [Planned electricity outage this Sunday as Te Aponga Uira continues work to replace critical infrastructure](https://teaponga.com/planned-electricity-outage-this-sunday-as-te-aponga-uira-continues-work-to-replace-critical-infrastructure/) - Te Aponga Uira (TAU) announced last month its plans to deliver a project to replace critical infrastructure (generation switch gear) in its power station. With thanks to all its customers for their patience, the first outage went as planned in the early hours of Sunday 19 May. TAU now wishes to advise customers and visitors - [Date for the first Electricity Outage as Te Aponga Uira Replaces Critical Infrastructure](https://teaponga.com/date-for-the-first-electricity-outage-as-te-aponga-uira-replaces-critical-infrastructure/) - Te Aponga Uira (TAU) is about to begin a project to replace critical infrastructure (generation switch gear) in its power station. The work will require some unavoidable outages to the electricity supply in Rarotonga in May and June, with the first of a series of island-wide outages taking place on Sunday, 19 May 2024, from - [TAU to Replace Critical Infrastructure in Coming Weeks: Notice of Planned Outages to Come](https://teaponga.com/tau-to-replace-critical-infrastructure-in-coming-weeks-notice-of-planned-outages-to-come/) - Te Aponga Uira (TAU) is about to begin a project to replace some of its critical infrastructure (generation switch gear) in its generation site. The work will require some unavoidable outages to electricity supply in Rarotonga in May & June. TAU is mindful of the impact on its customers so detail of the times and - [Understanding your Te Aponga Uira invoice](https://teaponga.com/understanding-your-te-aponga-uira-invoice/) - Te Aponga Uira (TAU) acknowledges the recent volume of queries about its invoicing system.In October 2023, TAU introduced digital billing as part of the journey to becoming more efficient, environmentally responsible, and customer centred.At the same time, TAU began a new billing process of reading domestic/dual meters once every three months and issuing estimated invoices - [ERP Phase 3 Electricity Discounts](https://teaponga.com/erp-phase-3-electricity-discounts/) - COVID-19 Economic Response Plan: Phase 3Te Aponga Uira Electricity Discounts Announced The Honourable Mark Brown, Prime Minister, today announced Te Aponga Uira’s support under Phase 3 of the Economic Response Plan.The Prime Minister said “the Te Aponga Uira Phase 3 Rarotonga electricity support involves every household connection being credited for their electricity costs up to - [TAU Farewell Apii Timoti](https://teaponga.com/elementor-3553/) - TAU Farewell Apii Timoti After 20 years as Chief Executive Officer of Te Aponga Uira O Tumu Te Varovaro (TAU), Mr. Apii Timoti, his family and invited guests were hosted by the TAU Board of directors and staff last Friday evening to an island night farewell celebration. From humble beginnings, Mr Timoti rose through the ranks as - [New Directors Appointed 20 July 2021](https://teaponga.com/5138-2/) - As the Prime Minister and Minister Responsible for the Cook Islands Investment Corporation (CIIC), Hon. Mark Brown is pleased to announce the appointment of four new directors to the CIIC Group.“I am very impressed with all four of our new board directors. They bring new energy and enthusiasm, and I am sure they will all - [COVID-19 Economic Response Plan: Te Aponga Uira Electricity Discounts Extended to 30 June 2021](https://teaponga.com/covid-19-economic-response-plan-te-aponga-uira-electricity-discounts-extended-to-30-june-2021/) - Prime Minister Mark Brown has now confirmed that electricity provider Te Aponga Uira’s power bill discount scheme for households and eligible businesses will continue throughout the month of June, albeit at a reduced rate. The Te Aponga Uira board has now approved a new June discount rate of up to $30 off every domestic household - [Expression of Interest of Local Suppliers](https://teaponga.com/elementor-5259/) - Local Suppliers for Te Aponga Uira Te Aponga Uira (TAU) engages private contractors for various “small” works. Small works are those valued up to NZD$60,000.00. Works up to this value are typically contracted to local businesses. Following quotation processes, this identifies successful bidders. Contractors who wish to undertake small works for TAU are encouraged to - [Request For Tender - Airport PV (North & VOR) Project](https://teaponga.com/elementor-5317/) - Airport PV (North & VOR) Project Te Aponga Uira is inviting suitably qualified companies or joint venture companies to submit a bid for the design, procurement, supply, factory acceptance testing, installation, and commissioning of the Airport PV (North & VOR).The Request for Tender documents can be obtained from the Cook Islands Government E-Government procurement portal at - [RFT - Power Cable Replacement from Pokoinu Sub to Airport PC2 sub – CK222302](https://teaponga.com/elementor-5377/) - Power Cable Replacement from Pokoinu Sub to Airport PC2 sub – CK222302 Te Aponga Uira invites bids from suitably qualified companies or groups to undertake trench excavation and cable installation from Pokoinu sub to Airport PC2 sub on Rarotonga, a total distance of 990m. The Request for Tender documents can be obtained from the Cook Islands - [Request for Tender - TAU Diesel Fuel Supply in Local Facility or Facilities](https://teaponga.com/request-for-tender-tau-diesel-fuel-supply-in-local-facility-or-facilities/) - Request for Tender TAU Diesel Fuel Supply into Local Facility or Facilities Te Aponga Uira invites proposals from suitably qualified companies for the supply of diesel fuel for its power generation at Avatiu, Rarotonga. The Request for Tender documents is obtainable from the https://in-tendhost.co.uk/adbprocurementnetwork/aspx/Home or the contact officer at the email address below: Lesley Katoa - [$0.05 OFF TEMPORARY FUEL SURCHARGE](https://teaponga.com/0-05-off-temporary-off-temporary-fuel-surcharge/) - $0.05 OFF TEMPORARY FUEL SURCHARGE After months of close monitoring of imported fuel costs, Te Aponga Uira (TAU) is pleased to be able to announce a $0.05 reduction of the temporary fuel surcharge from $0.15 to $0.10 per unit across all tariff groups effective 3rd May 2023. The imposition of the fuel surcharge, effective 3rd October - [Customers to benefit from fuel surcharge reduction](https://teaponga.com/customers-to-benefit-from-fuel-surcharge-reduction/) - Te Aponga Uira (TAU) is pleased to let customers know it is reducing the temporary fuel surcharge by an additional $0.05 from 1 July 2023. This reduction should give customers some cost relief during these challenging times. The temporary surcharge was introduced in October 2022 in response to increasing factors outside of TAU’s control, including - [TAU goes digital to be more efficient](https://teaponga.com/tau-goes-digital-to-be-more-efficient/) - Te Aponga Uira (TAU) is moving to digital billing as part of its journey to becoming more efficient, environmentally responsible, and customer-centred.From 4th October 2023, customers will receive bills by email, with domestic meters read once every three months and estimated bills provided the other months. Already, almost 70% of customers receive bills by email, - [TAU Power Outage Update](https://teaponga.com/tau-power-outage-update/) - Rarotonga experienced an unexpected power outage at 3.30 am yesterday morning (Wednesday 1November). The cause of the outage was a mechanical fault at TAU’s power station in Avatiu, and its teamwas able to restore power by 4 am.This outage comes after cable faults on 10 and 13 October affected parts of the network. An unplannedoutage - [Te Aponga Uira: delivering for the community throughout the festive season](https://teaponga.com/te-aponga-uira-delivering-for-the-community-throughout-the-festive-season/) - Te Aponga Uira (TAU) works tirelessly to supply reliable electricity to Rarotonga throughout the year, and this includes during the festive season, with staff working to generate electricity, and on call to see to any faults. TAU’s team is also responsible for the festive coloured lights around the island. “We want our customers to enjoy - [Charging EVs](https://teaponga.com/charging-evs/) - TAU is pleased to confirm it now has two level 2 electric vehicle chargers available to electric vehicle users during TAU’s office hours Monday to Friday 8am – 4pm. The chargers are compatible with most types of electric vehicles and deliver a fast charge of 100kms in 2 hours depending on the vehicle.Electricity used to charge - [Te Aponga: a great place to grow and work](https://teaponga.com/te-aponga-a-great-place-to-grow-and-work/) - Te Aponga Uira (TAU) is pleased to announce the appointment of its permanent Chief Engineer and to celebrate the recent success of several of its people in gaining important qualifications.Ms. Teiiti Nia who has been Acting Chief Engineer for 3 years, was recently confirmed by the CEO in the role permanently as the Chief Engineer. - [Akakake'anga Moni No Te Uira No Tetai Tuatau Poto](https://teaponga.com/akakeanga-moni-no-te-uira-no-tetai-tuatau-poto/) - I te mea te kake uatu nei te moni o te inu e te disara ki runga no tetai au manamanata takake mei te tamaki e tupu nei i Ukraine e te vai atura, kua akara akaou Te Aponga Uira (TAU) no te akapapu me ka rauka iaia i te akataka uatu rai ma te - [TAU LOOKS TO PURCHASE 4MW PRIVATELY GENERATED SOLAR ENERGY](https://teaponga.com/tau-looks-to-purchase-4mw-privately-generated-solar-energy/) - Te Aponga Uira (TAU) is pleased to advise the re‐opening of its Renewable Energy Programme.For those patiently waiting, that wait is over and TAU is ready to receive expressions of interest (EOIs) under the TAU 4MW Solar Programme, says Chairman Mata Nooroa. The programme looks to source solar power from Independent Power Producers (IPPs) on - [Temporary Fuel Surcharge To Ease Pressure](https://teaponga.com/elementor-5391/) - With the rising cost of fuel attributed to the conflict in Ukraine and supply chain challenges globally, TAU has had to review its position to ensure that it is able to continue to provide reliable and sustainable power.Fuel is a significant cost for TAU, and the fuel cost increases are having a significant impact on - [A life time of service to TAU](https://teaponga.com/elementor-5352/) - My name is Tere Akava, and I was born in Atiu on 16th July 1956.In my earliest years, I attended St Anthony School in Atiu from 1960 – 1969. I then attended Junior High School (known today as Enuamanu School) from 1970 – 1972. I was raised in Atiu by my grandparents.In 1972, I attended - [Meter reader for 12.5 years, retires](https://teaponga.com/elementor-5295/) - On behalf of the TAU Board, Management and Staff, we congratulate Papa Te Ngamata on his retirement. Papa Te has been one of our most dedicated Meter Readers for 12.5 years. Rain or shine, even on Public Holidays, our Meter Readers go out. Papa Te joined the company in November 2009 and retired in late - [COVID-19: Continuation of Support](https://teaponga.com/elementor-5236/) - Most entities across the Cook Islands Investment Corporation (CIIC) portfolio continue to provide support to households and businesses to help support the nation through these trying times. Such continued support includes rent relief, power discounting, extended payment terms and project works. The Associate Minister for CIIC, Albert Nicholas said, “this support is in recognition that the borders - [Electricity Discount](https://teaponga.com/electricity-discount/) - ELECTRICITY DISCOUNT After more than a year of substantial discounting of the cost of electricity for its customers, Rarotonga electricity provider Te Aponga Uira (TAU) is pleased with the real difference these discounts have made to the recipients during this period of disruption caused by the COVID-19 pandemics. From March 2020 to June 2021, TAU with the support of - [TAU Outage Update](https://teaponga.com/tau-outage-update/) - The partial power outage on Monday 7th June 2021 at 3:12pm is a result of a High Voltage (HV) cable fault between the Avatiu Power Station and Tutakimoa Substation (TAU main office). The response team were able to restore power to affected areas on the island at 5:12pm and power was fully restored to all - [Rarotonga Electricity Subsidy Extended](https://teaponga.com/rarotonga-electricity-subsidy-extended/) - The electricity discount for households and businesses from Te Aponga Uira has been extended for an additional month. Prime Minister Mark Brown yesterday announced the support under Phase 3 of the Economic Response Plan will continue in April.The Rarotonga electricity support will result in every household connection being credited for their electricity costs up to - [Continuation of Phase 3 Te Aponga Uira Electricity Discounts Announced](https://teaponga.com/continuation-of-phase-3-te-aponga-uira-electricity-discounts-announced/) - The Prime Minister has announced that the generous discounting on power bills as part of the Economic Response Plan will be continued in May, at a slightly reduced rate. Domestic accounts will receive a $60 discount (down from $80) and businesses that are eligible for a discount, will have their power bills reduced by 50% - [New Directors for To Tatou Vai & Te Aponga Uira Boards](https://teaponga.com/elementor-4746/) - Chairperson of the Cook Islands Investment Corporation (CIIC) Michael Henry is pleased to announce the appointment of Vaine Wichman to To Tatou Vai Limited (TTVL) and Donald Buchanan to the Te Aponga Uira O Tumu Te Varovaro (TAU) Board of Directors.Mr Henry noted that the appointment of Mrs Wichman and Mr Buchanan followed CIIC’s robust - [Te Aponga Uira o Tumu Te Varovaro Announces New Chief Executive Officer](https://teaponga.com/elementor-3584/) - Te Aponga Uira o Tumu Te Varovaro Announces New Chief Executive Officer Mr Mata Nooroa, Chairperson of the Te Aponga Uira O Tumu Te Varovaro (TAU) is pleased to announce the appointment of Mrs Lesley Katoa to the position of Chief Executive Officer (CEO), effective from the 01 February 2021.TAU is a statutory Corporation of ## Pages - [Home](https://teaponga.com/) - NEWS & UPDATES News & Updates Transitioning to Renewables Transitioning to Renewables Te Aponga Uira (TAU) acknowledges strong and growing community interest in renewable energy (RE), electricity costs, and Rarotonga’s energy future especially with the current global fuel volatility. TAU understands the frustration to transition to renewables and also understands that our customers want lower - [Vacancy](https://teaponga.com/vacancy/) - VACANCY No Job Roles Currently AvailableKeep and eye out for any future roles available via our Website or Facebook page. - [About Us](https://teaponga.com/about-us/) - ABOUT US Te Aponga Uira is the electricity generator, distributor and retailer supplying electricity to the island of Rarotonga in the Cook Islands. With around 50 staff, and around 6000 customers, our vision is to empower the community through sustainable and innovative energy solutions.We are on a mission to guard and protect the energy security - [Managing Trees & Digging Near Lines](https://teaponga.com/managing-trees-near-power-lines/) - MANAGING TREES & DIGGING NEAR LINES Customers can be liable for any damage caused so call us to make sure the right expert is engaged for the work required. Te Aponga Uira can assist with clearing foliage from obstructing the overhead power lines, which run from pole to pole. Our contractor ensures that these low - [Special Assistance Allowance](https://teaponga.com/sensitive-customers/) - SPECIAL ASSISTANCE & ALLOWANCES Special Assistance AllowanceThis is a special electricity rate that will be applied to the electricity bill of the approved recipient. Anyone who uses certain medical devices (life support equipment) because of a medical condition, may qualify for this assistance. Total electricity consumed by the approved life-support equipment, per month, that will - [Your Account](https://teaponga.com/your-account/) - YOUR ACCOUNT Debt ManagementTe Aponga Uira has updated its strategy on how it is managing customers with persistent debt.From 23 October 2024, any customer with an overdue balance of more than 90 days without an up-to-date, active payment plan will be identified for power disconnection. There may not be further notice before disconnection occurs. There are - [Faults & Outages](https://teaponga.com/faults-outages/) - FAULTS & OUTAGES TAU attends to faults that involve total power loss, low voltage complaints, damage to the network (or part of it), and reports of potentially dangerous situations.If there is an outage emergency, TAU provides a 24 hour emergency fault service and will do everything it can to restore power supply safely and swiftly.It - [Disconnection](https://teaponga.com/disconnections/) - DISCONNECTION Are you a tenant moving out and you are the account holder?Simple steps to disconnect:1. A formal request must be made to TAU via email or in person. The request must include the following:A statement stating that the customer wishes to disconnect the power (power connection).A request for ‘Final Reading’. The Customer Services Team - [Damaged powerlines](https://teaponga.com/damaged-powerlines/) - DAMAGED POWERLINES If you see a damaged powerlines, make the safe callEvery year, cyclone like weather during the season blow debris into powerlines, causing damage and safety hazards. It happens most during the rainy season, but we know that a cyclone and other natural disasters can happen at anytime.It is important to be prepared and - [Damaged pillar (green dome)](https://teaponga.com/damaged-pillar-green-dome/) - DAMAGED PILLAR BOX Pillar boxes are mainly in areas with underground power cables, in front of your property or on the road side. These assets are important because they house the electrical wiring that supplies power to your property.They are tough and provide a high level of protection to the wiring inside, however its important - [Contact](https://teaponga.com/contact/) - CONTACT US Office Hours: Monday – Friday | 8:00am – 4:00pmEmail: enquiries@electricity.co.ck | Phone: +682-20054 General Enquiry Name Email Message Send Main Office Location If you have any questions, feel free to contact our customer support team FAULT LINE 24/7+682-25257 Tutakimoa, RarotongaCook Islands.Phone: +682-20054 | Email: enquiries@electricity.co.ck Facebook Quick LinksNeed a New Connection?Need a Disconnection?Experiencing - [Connections](https://teaponga.com/connections/) - CONNECTIONS Did you know that you could be entitled to INTAFF's 'Power Subsidy'? "The purpose of the subsidy is "to help vulnerable Cook Islands Welfare beneficiaries with power bill costs." Click Here Apply now If you have any questions, feel free to contact our customer support team FAULTLINE 24/7+682-25257 Tutakimoa, RarotongaCook Islands.Phone: +682-20054 | Email: - [Additional Services](https://teaponga.com/additional-services/) - ADDITIONAL SERVICES Special Readings: A Special Reading fee of $10.00 applies if customers request for a reading to be taken outside of the normal reading period. Note: the fee will not be charged if the reading is for the purpose of closing an account or for TAU’s own purpose. Meter Testing:A Meter Test fee applies if - [General Enquiry](https://teaponga.com/general-enquiries/) - GENERAL ENQUIRY If you have any questions, feel free to contact our customer support team FAULT LINE 24/7+682-25257 Tutakimoa, RarotongaCook Islands.Phone: +682-20054 | Email: enquiries@electricity.co.ck Facebook Quick LinksNeed a New Connection?Need a Disconnection?Experiencing a Fault? Read More ... Application FormsPower Supply Enquiry FormCredit RefundReporting Street Light Issue More Forms ... - [Application Forms](https://teaponga.com/tau-electronic-forms/) - APPLICATION FORMS Power Supply Forms Power Supply Enquiry Form Agreement for Supply of Electricity & Related Services Your Account Credit Refund Form Credit Transfer Form Additional Services Request for Final or Special Reading Form Application for Meter Test Special Assistance Allowance - [Gallery](https://teaponga.com/elementor-6189/) - [Renewable Energy](https://teaponga.com/renewable-energy/) - RENEWABLE ENERGY For all enquiries related to Renewable Energy please email RE@electricity.co.ck If you have any questions, feel free to contact our customer support team FAULTLINE 24/7+682-25257 Tutakimoa, RarotongaCook Islands.Phone: +682-20054 | Email: enquiries@electricity.co.ck Facebook Quick LinksNeed a New Connection?Need a Disconnection?Experiencing a Fault? Read More ... Application FormsPower Supply Enquiry FormCredit RefundReporting Street - [News & Updates](https://teaponga.com/news-updates/) - News & UpdatesTransitioning to Renewables May 22, 2026 00TAU Media Release April 16, 2026 00TAU CEO, Lesley Katoa, appointed first woman Chairperson of the PPA March 18, 2026 00TAU Removes Temporary Fuel Surcharge February 27, 2026 00Expressions of Interest (EOI) December 10, 2025 00 Transitioning to Renewables Transitioning to Renewables Te Aponga Uira (TAU) acknowledges - [Re-connection](https://teaponga.com/re-connections/) - RECONNECTION Disconnected for less than 3 months:Please see our Customer Service Team to complete the administrative process, this includes payment of fees as required by Customer Service and the completion of the Agreement For Supply Of Electricity & Related Services form.Customer Service will process your application for re-connection.Note: There maybe additional requirements to ensure the - [Proposed New & Updates Page Layout](https://teaponga.com/proposed-new-updates-page-layout/) - Proposed News & Updates Page Layout Transitioning to Renewables May 22, 2026 No Comments Transitioning to Renewables Te Aponga Uira (TAU) acknowledges strong and growing community interest in renewable energy (RE), electricity costs, and Rarotonga’s energy future especially with the current global fuel volatility. TAU understands the frustration to transition to renewables and also understands - [TAU ROI Solar Calculator](https://teaponga.com/tau-roi-solar-calculator/) - TAU ROI Solar Calculator If you have any questions, feel free to contact our customer support team FAULTLINE 24/7+682-25257 Tutakimoa, RarotongaCook Islands.Phone: +682-20054 | Email: enquiries@electricity.co.ck Facebook Quick LinksNeed a New Connection?Need a Disconnection?Experiencing a Fault? Read More ... Application FormsPower Supply Enquiry FormCredit RefundReporting Street Light Issue More Forms ... - [E-Signature-Document](https://teaponga.com/e-signature-document/) - [wp_e_signature] - [Listing](https://teaponga.com/listing/) - Job Listing - [Temporary Power](https://teaponga.com/temporary-power/) - TEMPORARY POWER Temporary Power for New Connections1. Once the ‘New Connections’ process is completed and it is safe to energise supply, TAU will issue the meter and the Network Field Team will complete the connection to our network. This is a temporary supply to assist in the customers construction project.2. Upon the completion of the - [Network Expansion](https://teaponga.com/network-expansion-capcon/) - NETWORK EXPANSION A network expansion is necessary when there is a need to extend and/or augment the distribution network to connect a new customer’s electrical installation. A capital cost is incurred and does not fully cover the energy charge for the electricity supply.Where an extension (new line) or augmentation (upgrade) of the low voltage network - [Safety](https://teaponga.com/safety/) - SAFETY The following is considered an emergency: Fallen, broken or low lying power linesDangerous power poles, which are leaning or sparkingA fire on or near the te aponga uira’s distribution networkA pole that has been hit by a vehicle or lying on the groundAn underground cable or green dome damagedA substation door open EMERGENCY CALL - [New Connection](https://teaponga.com/new-connection/) - NEW CONNECTION Simple steps to get you connected:In order to start the process, TAU requires the following information: The location of the premises, supported by a surveyed site plan of the project.An estimate of your power requirement can be determined by completing the Power Supply Enquiry Form in consultation with your nominated Registered Electrician.Once our Customer Services - [Power Supply](https://teaponga.com/power-supply/) - POWER SUPPLY New Connection Simple steps to get you connected: 1. In order to start the process, TAU requires the following information:- The location of the premises, supported by a surveyed site plan of the project.- An estimate of your power requirement can be determined by completing the ‘Power Supply Enquiry Form‘ in consultation with your ## My Templates - [Default Kit](https://teaponga.com/?elementor_library=default-kit-2) - [Footer](https://teaponga.com/?elementor_library=footer) - If you have any questions, order a free conversation with our consultant FAULT LINE 24/7(+682) 25 257 - [TAU](https://teaponga.com/?elementor_library=tau) - Disconnections Contact Us Follow these simple steps to get connected. Click Here - [Foot](https://teaponga.com/?elementor_library=foot) - If you have any questions contact us here. 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