RECONNECTION

Disconnected for less than 3 months:
  1. Please see our Customer Service Team to complete the administrative process, this includes payment of fees as required by Customer Service and the completion of the Agreement For Supply Of Electricity & Related Services form.
  2. Customer Service will process your application for re-connection.

Note: There maybe additional requirements to ensure the safe supply of electricity, this will be determine by the reason for your initial disconnection from our network.

Disconnected for more than 3 months:
  1. Please see our Customer Service Team to complete the administrative process, this includes payment of fees as required by Customer Service and the completion of the Agreement For Supply Of Electricity & Related Services form.
  2. Customer Service will process your application for re-connection, upon receiving ‘Permits’ and ‘Completion Notice’ or Re-Inspection Forms from the Electrical Inspector, Energy Division – Infrastructure Cook Islands.
Temporary Disconnection:
  1. The Customers nominated Electrical Contractor will need to contact Customer Service Team to notify TAU of the reason for the Temporary Disconnection, once the details are confirmed, TAU will disconnect supply.
  2. Once all electrical work is completed TAU will re-connect supply upon receiving the ‘Permits’ and ‘Completion Notice’ forms from the Electrical Inspector, Energy Division – Infrastructure Cook Islands. 
  3. Customer Service will process your application for re-connection.

If you have any questions, feel free to contact our customer support team

FAULT LINE 24/7

+682-25257

Tutakimoa, Rarotonga
Cook Islands.
Phone: +682-20054 | Email: enquiries@electricity.co.ck

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