ABOUT US

Vision

“TO BE THE LEADING ENERGY SERVICE PROVIDER IN THE REGION.”

Mission

“ENABLING SUPPLIERS AND CONSUMERS OF ENERGY TO ENGAGE CONFIDENTLY…

We want both our suppliers of renewable energy and customers of electricity to engage in a robust market platform managed by TAU that delivers reliable stable renewably sourced electricity to all residents and businesses on Rarotonga that is competitively priced and delivered through a strong grid backbone

…WHILE EMBRACING THE BENEFITS OF NEW TECHNOLOGIES…

We want both our suppliers of renewable energy and customers of electricity to reap the benefits of smart technology and expand into taking advantage of opportunities that help customers take control of their usage, engage in energy for transportation and support more convenient ways of engaging with energy on a day to day basis

…THAT SUPPORT A GREENER WAY OF LIFE FOR RAROTONGA AND ITS RESIDENTS.”

We want our suppliers and customers to enjoy the feeling of building their lives and businesses off an energy backbone that is environmentally friendly, self-sustaining and reflects our stance on the detrimental impacts of climate change for small island states.

Our Values

COMMERCIALLY FOCUSED

In order that we provide good value to our stakeholders and hence, safe, reliable, efficient and cost effective service, we must remain financially viable both day to day and over the decades ahead.

INNOVATION

The energy environment is rapidly changing. This can be seen with exciting technological changes that are creating a paradigm shift in the industry. TAU is committed to exploring innovative ways of improving our  customer experience.

CUSTOMER SOLUTIONS

We are customer focused and recognise the challenges of providing solutions to customers. TAU is committed to exploring innovative ways of working in recognition of the paradigm shift in the industry.

GOOD CORPORATE CITIZEN

We support the community and environment through our commitment to safe, reliable, efficient and cost-effective energy services and adopting affordable and clean renewable energy solutions to replace fossil fuel.

ENVIRONMENT

Given the nature of our work, TAU takes serious responsibility in ensuring the environmental impacts of its business is minimised and risk adverse. This is especially with regard to managing hazardous waste in its generation and network operations.

 

LEADERS IN QUALITY

We appreciate and celebrate the difference that reliable, efficient, cost effective and safe energy services can make to the quality of one’s life. We remain committed to provide quality service to our people.

DELIVERING PROFESSIONALISM

We are a mission-driven company that aims to set standards of excellence for delivery of energy products and services. We are building a business in which high standards infuse all aspects of our company.

A RESPONSIBLE EMPLOYER

Our success depends on the collective energy and talents of all our team members. We strive to create an environment in which all our staff can flourish and excel. We value effort and reward results.

WORKING IN PARTNERSHIP

Our success depends on the collective energy and talents of all our team members. We strive to create an environment in which all our staff can flourish and excel. We value effort and reward results.

Our Core Activities
  • Our success is determined by measures and indicators revealed through our Core Activities, which are described below.
  • Purchase as well as generate reliably sourced clean energy to match customer demands.

  • Utilise diesel efficiently and safely to generate electricity at a quality matching customer needs.

  • Maintain and control the grid network to transport electricity safely and reliably from generation source to new and existing customers matching their needs.

  • Retail electricity to the customer through metering, tariffs and payment options.

  • Financial management and processes.

  • Human resource management.

  • Project management.

  • Information Communication Technology systems and management.

  • Communications and relationships management.

  • Corporate responsibility.

If you have any questions, feel free to contact our customer support team

FAULT LINE 24/7

+682-25257

Tutakimoa, Rarotonga
Cook Islands.
Phone: +682-20054 | Email: enquiries@electricity.co.ck

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