Are you the home owner and the account holder?
Simple steps to request for temporary disconnection:
1. A formal request must be made to TAU via email or in person, that explains the reason for the temporary disconnection ( demolition, alteration to services).
2. A request for ‘Final Reading’. The Customer Services Team requires customers to complete the ‘Request for Final or Special Reading‘ form.
3. Customer Services will process the requests along with the Billings and Network Field Team
4. A final bill will be prepared and sent to the customer for final payment.
Note: to reconnect power supply, please follow see our Re-connection page.