DISCONNECTION

Are you a tenant moving out and you are the account holder?

Simple steps to disconnect:

1. A formal request must be made to TAU via email or in person. The request must include the following:

  • A statement stating that the customer wishes to disconnect the power (power connection).
  • A request for ‘Final Reading’. The Customer Services Team requires customers to complete the  ‘Request for Final or Special Reading‘ form.

2. Customer Services will process the requests and the Billings and Network team will complete the final reading of the meter and the disconnection of power supply.

3. A final bill will be prepared and sent to the customer for final payment.

Note: to reconnect power supply, please follow see our Re-connection page.

Are you a tenant moving out and you are not the account holder?

Simple steps to request for final reading:

1. A formal request must be made to TAU via email or in person. The request must include the following:

2. Customer Services will process the requests and Billings will complete the final reading of the meter.

3. A final bill will be prepared and sent to the customer for final payment.

Are you the home owner and the account holder?

Simple steps to request for temporary disconnection:

1. A formal request must be made to TAU via email or in person, that explains the reason for the temporary disconnection ( demolition, alteration to services).

2. A request for ‘Final Reading’. The Customer Services Team requires customers to complete the  ‘Request for Final or Special Reading‘ form.

3. Customer Services will process the requests along with the Billings and Network Field Team

4. A final bill will be prepared and sent to the customer for final payment.

Note: to reconnect power supply, please follow see our Re-connection page.
Are you the home owner and the account holder?

Simple steps to disconnect:

1. A formal request must be made to TAU via email or in person. The request must include the following:
  • A statement stating that the customer wishes to disconnect the power (power connection).
  • A request for ‘Final Reading’. The Customer Services Team requires customers to complete the  ‘Request for Final or Special Reading‘ form.

2. Customer Services will process the requests and the Billings and Network team will complete the final reading of the meter and the disconnection of power supply.

3. A final bill will be prepared and sent to the customer for final payment.

Note: to reconnect power supply, please follow see our Re-connection page.

If you have any questions, feel free to contact our customer support team

FAULTLINE 24/7

+682-25257

Tutakimoa, Rarotonga
Cook Islands.
Phone: +682-20054 | Email: enquiries@electricity.co.ck

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