YOUR ACCOUNT
General Requests:
I want to update my personal information on my account?
Please call our main office on phone:+682-20054 during our business hours or you can email our Customer Service Team at enquiries@electricity.co.ck to notify our team of the changes.
I want to add a name to my account.
Please complete the Amendment/Addition to Agreement for Supply form and return to Customer Service via email at enquiries@electricity.co.ck or our main office during our business hours.
I want to change the account into my name?
- The account holder must complete the Request for Final or Special Reading form and return to Customer Service via email at enquiries@electricity.co.ck or our main office during our business hours.
- After final reading is taken, the new account holder must complete the Agreement for Supply of Electricity & Related Services form and return to Customer Service via email at enquiries@electricity.co.ck or our main office during our business hours. Note: a bond maybe required to complete the change.
What if the account holder is deceased?
Customer Service require a Death Certificate as part of the internal verification process before any changes can be made to an account.
I want to set up automatic payments or direct credit on my account? I want to cancel my automatic payments or direct credit?
Please contact your staff responsible for payroll at your place of employment or your nominated bank to setup this payment arrangement.
I want to set up a account, how old do I have to be?
You must be 21 years of age and above to file an application for Agreement for Supply of Electricity & Related Services. This is clearly stated at the bottom of the application form.
I want a credit refund.
Please complete the Credit Refund form and return to Customer Service via email at enquiries@electricity.co.ck or our main office during our business hours.
Note: All credit refunds are processed on Wednesdays as of 1 November 2019
Information Requests:
I want an account balance.
Please call our main office on phone:+682-20054 during our business hours or you can email our Customer Service Team at enquiries@electricity.co.ck
I want my power bill emailed.
Please call our main office on phone:+682-20054 during our business hours or you can email our Customer Service Team at enquiries@electricity.co.ck
Note: Only the account holder/s can make this request.
I want a ‘Statement of Account’ or ‘Statement of Transactions’.
Please call our main office on phone:+682-20054 during our business hours or you can email our Customer Service Team at enquiries@electricity.co.ck
Note: Only the account holder/s can make this request.
I want to get a statement for the account but I am not the account holder.
The account holder must authorise this request. Please call our main office on phone:+682-20054 during our business hours or you can email our Customer Service team at enquiries@electricity.co.ck
Note: Only the account holder/s can make this request.
Make Payments At Your Bank Or Via Online Banking
ANZ BANK
Branch#: 010975
Account#: 112589
Account Name: Te Aponga Uira
Swift Code: ANZBCKCR
ANZ BANK Group, Main Road PO Box 907 Avarua,
Rarotonga, Cook Islands
BANK of the COOK ISLANDS (BCI)
Branch#:N/A
Account#: 2967S7
Account Name: Te Aponga Uira o Tumu Tevarovaro
Swift Code: BCKICKCR
Bank of the Cook Islands, Main Road PO Box 113 Avarua, Rarotonga Cook Islands
Bank of the SOUTH PACIFIC
Branch#: 039038
Account#: 2000210761
Account Name: Te Aponga Uira o Tumu Tevarovaro
Swift Code: BOSPCKCR
Bank of the South Pacific, Main Road PO Box 402 Avarua, Rarotonga Cook Islands
*For allocation purposes kindly reference/narrate the connection number (i.e. V324) or 5-digit power account number (i.e. 13585).
If you have any questions, feel free to contact our customer support team
FAULT LINE 24/7
+682-25257
Tutakimoa, Rarotonga
Cook Islands.
Phone: +682-20054 | Email: enquiries@electricity.co.ck