YOUR ACCOUNT

General Requests:

I want to update my personal information on my account?
Please call our main office on phone:+682-20054 during our business hours or you can email our Customer Service Team at enquiries@electricity.co.ck to notify our team of the changes.

I want to add a name to my account.
Please complete the Amendment/Addition to Agreement for Supply form and return to Customer Service via email at enquiries@electricity.co.ck or our main office during our business hours.

I want to change the account into my name?

  1. The account holder must complete the Request for Final or Special Reading form and return to Customer Service via email at enquiries@electricity.co.ck or our main office during our business hours.
  2.  After final reading is taken, the new account holder must complete the Agreement for Supply of Electricity & Related Services form and return to Customer Service via email at enquiries@electricity.co.ck or our main office during our business hours. Note: a bond maybe required to complete the change.

What if the account holder is deceased?
Customer Service require a Death Certificate as part of the internal verification process before any changes can be made to an account.

I want to set up automatic payments or direct credit on my account? I want to cancel my automatic payments or direct credit?
Please contact your staff responsible for payroll at your place of employment or your nominated bank to setup this payment arrangement.

I want to set up a account, how old do I have to be?
You must be 21 years of age and above to file an application for Agreement for Supply of Electricity & Related Services. This is clearly stated at the bottom of the application form.

I want a credit refund.
Please complete the Credit Refund form and return to Customer Service via email at enquiries@electricity.co.ck or our main office during our business hours.
Note: All credit refunds are processed on Wednesdays as of 1 November 2019

Information Requests:

I want an account balance.
Please call our main office on phone:+682-20054 during our business hours or you can email our Customer Service Team at enquiries@electricity.co.ck

I want my power bill emailed.
Please call our main office on phone:+682-20054 during our business hours or you can email our Customer Service Team at enquiries@electricity.co.ck
Note: Only the account holder/s can make this request.

I want a ‘Statement of Account’ or ‘Statement of Transactions’.
Please call our main office on phone:+682-20054 during our business hours or you can email our Customer Service Team at enquiries@electricity.co.ck
Note: Only the account holder/s can make this request.

I want to get a statement for the account but I am not the account holder.
The account holder must authorise this request. Please call our main office on phone:+682-20054 during our business hours or you can email our Customer Service team at enquiries@electricity.co.ck
Note: Only the account holder/s can make this request.

Make Payments At Your Bank Or Via Online Banking
ANZ BANK

Branch#: 010975
Account#: 112589
Account Name: Te Aponga Uira
Swift Code: ANZBCKCR

ANZ BANK Group, Main Road PO Box 907 Avarua, 
Rarotonga, Cook Islands

BANK of the COOK ISLANDS (BCI)

Branch#:N/A
Account#: 2967S7
Account Name: Te Aponga Uira o Tumu Tevarovaro
Swift Code: BCKICKCR

Bank of the Cook Islands, Main Road PO Box 113 Avarua, Rarotonga Cook Islands

Bank of the SOUTH PACIFIC

Branch#: 039038
Account#: 2000210761
Account Name: Te Aponga Uira o Tumu Tevarovaro
Swift Code: BOSPCKCR

Bank of the South Pacific, Main Road PO Box 402 Avarua, Rarotonga Cook Islands

*For allocation purposes kindly reference/narrate the connection number (i.e. V324) or 5-digit power account number (i.e. 13585).

If you have any questions, feel free to contact our customer support team

FAULT LINE 24/7

+682-25257

Tutakimoa, Rarotonga
Cook Islands.
Phone: +682-20054 | Email: enquiries@electricity.co.ck

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