Te Aponga Uira (TAU) is committed to empowering the community through sustainable and innovative energy solutions, which requires responsible financial planning and management.

Recently, TAU identified a number of customers with significantly overdue invoices and has updated its strategy on how it will manage customers who have unpaid balances.

Any customer with an overdue balance that is more than 90 days old and does not have an approved and up-to-date payment plan, will be identified for power disconnection. TAU is giving 3 months’ notice to those customers and so from 23 October 2024, there may not be further notice before disconnection occurs.

To clarify, an approved payment plan is a signed document between yourself and TAU. If you do not have a signed agreement with us, you do not have an approved payment plan. Customers with an existing payment plan that is not being honoured will also be identified for disconnection, as this will be classified as not “up to date”.

To avoid disruption of service, customers are encouraged to utilise one of the several available payment methods:

o   Direct deposit into one of TAU’s bank accounts

o   Regular automatic payment arranged through your employer

o   In person at our Tutakimoa office, Monday-Friday, 8am-4pm

If you are unable to pay your invoice in full, please contact TAU’s Debtors team to discuss a payment plan. Call them on 20 054 or visit them at our office.

TAU appreciates your prompt attention to this matter.