We’re happy to share that our team recently completed an enriching Customer Service & Managing Complaints Training delivered by Rose Akava from the Cook Islands Tertiary Training Institute. 🎓

The training covered: ✅ Kia Orana Customer Service (The importance of customers, first impressions and customer interactions/challenging situations) ✅ Kia Orana Values (Kia Orana, Meitaki, Mana Tiaki) ✅ Kia Orana Complaints Handling (Understanding customer requests, unhappy customers, steps to handling, customer complaints)

A big thank you to the Cook Islands Tertiary Training Institute & Cook Islands Tourism for equipping our team with the tools to serve our people better! We strive to make every interaction with us a positive one.

#CustomerServiceExcellence #TeamDevelopment #CookIslandsTraining #ContinuousImprovement #CustomerCare