Te Aponga Uira (TAU) works tirelessly to supply reliable electricity to Rarotonga throughout the year, and this includes during the festive season, with staff working to generate electricity, and on call to see to any faults. TAU’s team is also responsible for the festive coloured lights around the island.

“We want our customers to enjoy a break during the festive season and to be assured our team are on standby to respond to any faults that may occur. We also encourage our customers to know what to do in case of a cyclone during this season, so we ask them to note their customer connection number and keep our fault line number handy,” said Lesley Katoa, TAU Chief Executive Officer.

“I want to wish all of our Customers a blessed, relaxing, and happy Christmas. I hope everyone has some time to enjoy the festive spirit, please avoid our power poles when driving and admiring the coloured lights our team make happen every year.”

Key Information:

• TAU’s office will be closed from 24 December 2024 and re-open on 6^th January 2025.
• Our office will be open during the festive season (except on public holidays) from 8 am – 1 pm to receive payments only.
• Our faults team are on call including throughout the Christmas and New Year season.
• Our fault line phone number is: 25257
• In an emergency or when you have no electricity:
• Know your power connection number (which includes a letter and numbers), which you can find on your meter box or the top right-hand corner of your electronic bill.
• Te Aponga Uira’s fault line (24/7) is: 25257
• If you see loose power cables, assume they are live. Keep away, and immediately phone the TAU fault line.
  • Listen to Cook Islands radio for updates during and after a severe weather event, and always put the safety of yourself and your family first.

Kia Maeva Tatou I teia Kiritimiti e te Mataiti Ou.